Why buy pre-loved?
Pre-Loved FAQs
What is a preloved item?
Preloved items are baby products that have been previously owned and gently used. Every item we offer has been fully reconditioned by our in-house team to ensure it meets high standards for safety, hygiene, and functionality.
What does “reconditioned” mean?
Our reconditioning process includes:
- Thorough safety and functionality checks
- Deep cleaning with baby-safe products
- Replacement or repair of any worn or damaged parts
- Careful repackaging (original box where possible, or Cheeky
Rascals packaging)
How do you describe the condition of preloved items?
We use a simple grading system to help you shop with confidence:
- Like New – Hardly used, no visible signs of wear, may
include original packaging - Good – Clearly used but well-maintained, with minor cosmetic
marks
The condition grade will always be clearly listed on the product page.
Do preloved items come with a warranty?
Yes. All preloved items come with a 6-month functionality guarantee from the date of delivery.
Please note: Cosmetic wear and tear is not covered. For full details, see our Preloved Terms & Conditions.
Can I return a preloved item?
Yes. We offer a 30-day return policy, provided the item is unused and in the same condition in which it was received. Return shipping costs may apply unless the product is faulty.
You can find full return details in our Preloved Terms & Conditions.
Are discounts or promo codes valid on preloved items?
No. Preloved items are excluded from regular promotions and discount codes. Prices are set based on the item’s condition, availability, and demand.