Our Delivery Promise

Free Delivery on orders over £30

Spend £30.01 or more to get free delivery within most of the UK mainland

For delivery to the Scottish Highlands, any islands (including Isle of Wight, Scilly Isles and Channel Islands), Northern Ireland, Republic of Ireland, Europe and the rest of the world, delivery charges apply to all orders.

Standard Delivery

Where the item(s) ordered are all in stock, 99% of orders are despatched from our warehouse within 24 hours. For most of the UK mainland, you can expect your delivery 2 to 5 days after placing an order (depending on whether your order is despatched via courier or Royal Mail). Deliveries further afield may take considerably longer.

Next Day Delivery

In a hurry? For most UK mainland orders, just £5 extra pays for our premium Next Day delivery service. The item needs to be in stock, and ordered before 1.30pm (UK time).  We will fast track delivery for the next working day (excludes weekends and bank holidays). The handy timer top left of the web page shows you how long you have to meet the Next Day delivery deadline. We cannot guarantee a next day service for orders that require customisation or Gift Wrapping.

We cannot offer next day deliveries to more remote areas such as the Highlands of Scotland, or deliveries that have to cross water, though our premium service speeds things up as much as we can. Specifically….

International Deliveries

For full details relating to International deliveries, please click here.

When your Order Arrives

We take the best possible care to make sure that your order and its packaging leaves our warehouse in good condition. If when your delivery arrives, you find that the outer packaging is damaged and you suspect that the products inside are also likely to be damaged, you should not accept the delivery and should hand it back to the courier to return to us. If you decide to accept a delivery where the packaging is damaged, you must inform the courier in writing of the damaged packaging when you sign for the delivery, take a photo of the damage before opening your parcel, and Contact Us immediately.

For extra information on deliveries, please click here to view our full Terms & Conditions.

Delivery Details

Claims for lost outgoing parcels cannot be made until enough time has passed to allow to delays in the post, generally 15 working days. We also ask customers to ensure that they make their claim within a reasonable length of time. Claims cannot be processed if reported to us 30 days after the original order date.

Contact Us as immediately if your parcel has not arrived in the timescale set out when ordering and we will advise you of next steps. You may be advised to complete and sign a non-receipt of delivery form whilst we set investigations in progress. This will help us should we need to report the incident to the Authorities at any stage of the investigation.