Our Delivery Promise
During these uncertain times your peace of mind is our priority. We’re open as normal, but we know things are constantly changing.
Right now, we are experiencing some delivery delays with the Royal Mail and Couriers and International Delivery is temporarily suspended. Please be assured all of our delivery services are following strict advised protocols for safety and hygiene.
We really appreciate your patience and understanding. Stay safe and well.
Free Delivery on orders over £50Spend £50.01 or more to get free delivery within most of the UK mainland
For delivery to the Scottish Highlands, any islands (including Isle of Wight, Scilly Isles and Channel Islands), Northern Ireland, Republic of Ireland, Europe and the rest of the world, delivery charges apply to all orders.
Where the item(s) ordered are all in stock, 99% of orders are despatched from our warehouse within 24 hours. For most of the UK mainland, you can expect your delivery 2 to 5 days after placing an order (depending on whether your order is despatched via courier or Royal Mail). Deliveries further afield may take considerably longer.
|Delivery Charges||Orders £0 – £50||Orders over £50|
|UK Mainland, Wales, Central & Lowland Scotland||£3.99||FREE|
|Orders £0 – £60||Orders over £60|
|Isle of Wight & Scilly Isles||Less than 1Kg, £3.99|
More than 1Kg, £14.99
|Orders £0 – £50||Orders over £50|
|Any other islands including Channel Islands||Less than 1Kg, £3.99|
More than 1Kg, £6.99
|Scottish Highlands & Northern Ireland||Less than 1Kg, £3.99|
More than 1Kg, £4.99
|BFPO Deliveries||We are unable to send our larger/ heavier products to BFPO addresses. Please Contact Us and we will do all we can to get what you need to where you need it.|
|International Deliveries||This is only available for selected lines in certain countries, and a variable delivery charge will apply, dependent upon your location and the weight and volume of the order. The charge will be calculated during the checkout process, and you will know of the full delivery charges before you confirm your order.|
Please contact us for more info or see our International Deliveries page.
| ||Standard Delivery||Premium Delivery||Additional charge for Premium delivery|
|All UK postcodes except those listed below||2-5 days||Next day||£5|
|Isle of Wight & Scilly Isles|
Isle of Wight: PO30-41
Scilly Isles: TR21-25
|4-5 days||2-3 days||£31|
|Any other islands|
Channel Islands (includes Alderney & Sark): all GY and JE
Western Isles: all HS
Isle of Man: all IM
Orkney Islands: KW15-17
Shetland Isles: all ZE
|4-5 days||2-3 days||£22|
|Scottish Highlands |
AB0-8, AB1-AB16, AB21-25, AB30-31, AB33-38, AB41, AB43-45, AB51-56, AB63
PA1-PA19, PH1-Pp, TD
|3-4 days||2-3 days||£17|
Northern Ireland: all BT
|Rest of World & BFPO||Timing dependant on Country, Location, weight &/or volume of order. Please Contact Us for more information or see our International Deliveries page.|
For full details relating to International deliveries, please click here.
When your Order Arrives
We take the best possible care to make sure that your order and its packaging leaves our warehouse in good condition. If when your delivery arrives, you find that the outer packaging is damaged and you suspect that the products inside are also likely to be damaged, you should not accept the delivery and should hand it back to the courier to return to us. If you decide to accept a delivery where the packaging is damaged, you must inform the courier in writing of the damaged packaging when you sign for the delivery, take a photo of the damage before opening your parcel, and Contact Us immediately.
For extra information on deliveries, please click here to view our full Terms & Conditions.
Claims for lost outgoing parcels cannot be made until enough time has passed to allow to delays in the post, generally 15 working days. We also ask customers to ensure that they make their claim within a reasonable length of time. Claims cannot be processed if reported to us 30 days after the original order date.
Contact Us as immediately if your parcel has not arrived in the timescale set out when ordering and we will advise you of next steps. You may be advised to complete and sign a non-receipt of delivery form whilst we set investigations in progress. This will help us should we need to report the incident to the Authorities at any stage of the investigation.